{"id":4442,"date":"2025-08-02T01:05:37","date_gmt":"2025-08-02T01:05:37","guid":{"rendered":"https:\/\/torajamelo.digitechvault.com\/?page_id=4442"},"modified":"2025-08-15T18:30:20","modified_gmt":"2025-08-15T18:30:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/torajamelo.digitechvault.com\/id\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4442\" class=\"elementor elementor-4442\">\n\t\t\t\t<div class=\"aux-parallax-section elementor-element elementor-element-71f6309 e-flex e-con-boxed e-con e-parent\" data-id=\"71f6309\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99ea308 elementor-widget elementor-widget-heading\" data-id=\"99ea308\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd037b5 elementor-widget elementor-widget-shortcode\" data-id=\"fd037b5\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-4433 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4433.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: -1px none #e2e2e2; }#sp-ea-4433.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4433.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4433.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-4433.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f46e1e;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1754095954\"><div id=\"sp-ea-4433\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44330\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44330\" aria-controls=\"collapse44330\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I place an order on TORAJAMELO?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44330\" data-parent=\"#sp-ea-4433\" role=\"region\" aria-labelledby=\"ea-header-44330\"> <div class=\"ea-body\"><p>When you click the \u201cShop\u201d button in the header, you\u2019ll be redirected to Ahana.co, our trusted retail partner, where you can complete your purchase securely.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44331\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44331\" aria-controls=\"collapse44331\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why am I being redirected to another website?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44331\" data-parent=\"#sp-ea-4433\" role=\"region\" aria-labelledby=\"ea-header-44331\"> <div class=\"ea-body\"><p>TORAJAMELO partners with AHANA to help streamline order processing, payments, and shipping. This allows us to focus on empowering our communities while ensuring a smooth shopping experience for you.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44332\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44332\" aria-controls=\"collapse44332\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I trust AHANA with my payment and delivery?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44332\" data-parent=\"#sp-ea-4433\" role=\"region\" aria-labelledby=\"ea-header-44332\"> <div class=\"ea-body\"><p>Absolutely. AHANA is a verified and secure retail platform. Once redirected, you\u2019ll be guided through a safe checkout process, and AHANA will handle your order confirmation and delivery tracking.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44333\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44333\" aria-controls=\"collapse44333\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will my order be processed?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44333\" data-parent=\"#sp-ea-4433\" role=\"region\" aria-labelledby=\"ea-header-44333\"> <div class=\"ea-body\"><p>After your payment is confirmed by AHANA, your order will be processed promptly. You\u2019ll receive a confirmation email along with tracking information once it\u2019s on its way.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44334\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44334\" aria-controls=\"collapse44334\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Who do I contact for order support?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44334\" data-parent=\"#sp-ea-4433\" role=\"region\" aria-labelledby=\"ea-header-44334\"> <div class=\"ea-body\"><p>For any questions related to your order, payment, or delivery, please reach out directly to AHANA\u2019s customer support team. For any questions about the products or the artisans behind them, feel free to contact us at support@torajamelo.com.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"aux-parallax-section elementor-element elementor-element-5522884 e-flex e-con-boxed e-con e-parent\" data-id=\"5522884\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f79a939 elementor-widget elementor-widget-heading\" data-id=\"f79a939\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About TORAJAMELO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122c756 elementor-widget elementor-widget-shortcode\" data-id=\"122c756\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-4457 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4457.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px none #e2e2e2; }#sp-ea-4457.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4457.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4457.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-4457.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f46e1e;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1754099022\"><div id=\"sp-ea-4457\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44570\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44570\" aria-controls=\"collapse44570\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is TORAJAMELO?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44570\" data-parent=\"#sp-ea-4457\" role=\"region\" aria-labelledby=\"ea-header-44570\"> <div class=\"ea-body\"><p>TORAJAMELO is a purpose-driven social enterprise that collaborates with indigenous women in rural Indonesia to preserve cultural heritage, promote eco-conscious craftsmanship, and empower communities through sustainable livelihoods.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44571\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44571\" aria-controls=\"collapse44571\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is re-melo?\u2028 <\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44571\" data-parent=\"#sp-ea-4457\" role=\"region\" aria-labelledby=\"ea-header-44571\"> <div class=\"ea-body\"><p>re-melo is our circular fashion program that breathes new life into pre-loved and leftover tenun fabrics. Through upcycling and creative reuse, we reduce textile waste and champion a more sustainable approach to fashion.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44572\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44572\" aria-controls=\"collapse44572\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How does my purchase create impact?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44572\" data-parent=\"#sp-ea-4457\" role=\"region\" aria-labelledby=\"ea-header-44572\"> <div class=\"ea-body\"><p>Every product you buy supports indigenous women artisans, preserves traditional weaving techniques, and contributes to environmentally conscious practices\u2014all while promoting fair wages and ethical production.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44573\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44573\" aria-controls=\"collapse44573\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where do your artisans come from?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44573\" data-parent=\"#sp-ea-4457\" role=\"region\" aria-labelledby=\"ea-header-44573\"> <div class=\"ea-body\"><p>Our weavers and craftswomen come from over 10 provinces across Indonesia, including regions in Sulawesi, Flores, and Kalimantan.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44574\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44574\" aria-controls=\"collapse44574\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where can I place an order?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44574\" data-parent=\"#sp-ea-4457\" role=\"region\" aria-labelledby=\"ea-header-44574\"> <div class=\"ea-body\"><p>Our products are currently hosted on ahana.co. When you click on the \u201cShop\u201d button, you\u2019ll be redirected to our shop page there for checkout and secure payment.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"aux-parallax-section elementor-element elementor-element-c985d7a e-flex e-con-boxed e-con e-parent\" data-id=\"c985d7a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f69183 elementor-widget elementor-widget-heading\" data-id=\"5f69183\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b63e204 elementor-widget elementor-widget-shortcode\" data-id=\"b63e204\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-4441 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4441.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px none #e2e2e2; }#sp-ea-4441.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4441.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4441.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-4441.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f46e1e;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1754096500\"><div id=\"sp-ea-4441\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44410\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44410\" aria-controls=\"collapse44410\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I care for my TORAJAMELO product?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44410\" data-parent=\"#sp-ea-4441\" role=\"region\" aria-labelledby=\"ea-header-44410\"> <div class=\"ea-body\"><p>Our items are made with natural materials and dyes. We recommend gentle hand-washing in cold water and air-drying in the shade to preserve their color and integrity.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44411\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44411\" aria-controls=\"collapse44411\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are all your products handmade?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44411\" data-parent=\"#sp-ea-4441\" role=\"region\" aria-labelledby=\"ea-header-44411\"> <div class=\"ea-body\"><p>Yes, each TORAJAMELO product is handcrafted by skilled artisans using traditional techniques passed down through generations. This ensures uniqueness and cultural authenticity in every piece.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"aux-parallax-section elementor-element elementor-element-ba9e419 e-flex e-con-boxed e-con e-parent\" data-id=\"ba9e419\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed9d96 elementor-widget elementor-widget-heading\" data-id=\"9ed9d96\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Studio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf3b71 elementor-widget elementor-widget-shortcode\" data-id=\"1cf3b71\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-4450 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4450.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px none #e2e2e2; }#sp-ea-4450.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4450.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4450.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-4450.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f46e1e;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1754097977\"><div id=\"sp-ea-4450\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44500\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44500\" aria-controls=\"collapse44500\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I visit the TORAJAMELO store in person?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44500\" data-parent=\"#sp-ea-4450\" role=\"region\" aria-labelledby=\"ea-header-44500\"> <div class=\"ea-body\"><p>Absolutely! You\u2019re welcome to visit our store and explore our collection firsthand. You'll get to feel the texture of tenun, see the craftsmanship up close, and even hear the stories behind each product.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44501\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44501\" aria-controls=\"collapse44501\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need an appointment to visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44501\" data-parent=\"#sp-ea-4450\" role=\"region\" aria-labelledby=\"ea-header-44501\"> <div class=\"ea-body\"><p>No appointment is needed during our regular hours. But if you\u2019re coming in a group or would like a guided walkthrough of our collections and process, we recommend reaching out in advance.<\/p><p>Contact here through our email\/whatsapp\u2013<br \/>Email: people@torajamelo.com<br \/>Whatsapp: +62 896-1666-4624<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"aux-parallax-section elementor-element elementor-element-7aecbda e-flex e-con-boxed e-con e-parent\" data-id=\"7aecbda\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad17016 elementor-widget elementor-widget-heading\" data-id=\"ad17016\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdc4e85 elementor-widget elementor-widget-shortcode\" data-id=\"fdc4e85\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-4458 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4458.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px none #e2e2e2; }#sp-ea-4458.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4458.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4458.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-4458.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f46e1e;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1754099281\"><div id=\"sp-ea-4458\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44580\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44580\" aria-controls=\"collapse44580\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you accept custom or made-to-order requests?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44580\" data-parent=\"#sp-ea-4458\" role=\"region\" aria-labelledby=\"ea-header-44580\"> <div class=\"ea-body\"><p>Yes, we do! Whether it\u2019s a custom fit, a special fabric request, or a unique product idea using tenun, we\u2019re happy to explore it with you. Just reach out and we\u2019ll discuss the possibilities with our team of artisans.<\/p><p>Contact here through our email\/whatsapp\u2013<br \/>Email: people@torajamelo.com<br \/>Whatsapp: +62 896-1666-4624<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44581\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44581\" aria-controls=\"collapse44581\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does a custom order take?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44581\" data-parent=\"#sp-ea-4458\" role=\"region\" aria-labelledby=\"ea-header-44581\"> <div class=\"ea-body\"><p>It depends on the complexity of the order, but most custom pieces take 2\u20134 weeks. We\u2019ll give you an estimated timeline once we confirm the details.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44582\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44582\" aria-controls=\"collapse44582\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I use my own fabric or repurpose an old TORAJAMELO piece?\u2028 <\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44582\" data-parent=\"#sp-ea-4458\" role=\"region\" aria-labelledby=\"ea-header-44582\"> <div class=\"ea-body\"><p>In the spirit of sustainability, we love when customers want to breathe new life into something. Share your idea with us and we\u2019ll see how we can support your vision.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"aux-parallax-section elementor-element elementor-element-198deec e-flex e-con-boxed e-con e-parent\" data-id=\"198deec\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7f09b elementor-widget elementor-widget-heading\" data-id=\"0b7f09b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sustainability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b23aa7 elementor-widget elementor-widget-shortcode\" data-id=\"2b23aa7\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-4459 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-4459.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 0px none #e2e2e2; }#sp-ea-4459.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-4459.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-4459.sp-easy-accordion>.sp-ea-single {background: #ffffff;}#sp-ea-4459.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #f46e1e;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1754099457\"><div id=\"sp-ea-4459\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44590\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44590\" aria-controls=\"collapse44590\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What makes TORAJAMELO products sustainable?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44590\" data-parent=\"#sp-ea-4459\" role=\"region\" aria-labelledby=\"ea-header-44590\"> <div class=\"ea-body\"><p>Our products are made using handwoven tenun fabric, natural dyes, and slow production methods. We work directly with artisan communities to minimize environmental impact and ensure every piece reflects our commitment to conscious living.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44591\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44591\" aria-controls=\"collapse44591\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you use natural dyes?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44591\" data-parent=\"#sp-ea-4459\" role=\"region\" aria-labelledby=\"ea-header-44591\"> <div class=\"ea-body\"><p>Yes. Many of our textiles are dyed using plant-based or mineral dyes, a traditional process that\u2019s safer for the environment and the people making them.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44592\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44592\" aria-controls=\"collapse44592\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is circular fashion and how does TORAJAMELO practice it?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44592\" data-parent=\"#sp-ea-4459\" role=\"region\" aria-labelledby=\"ea-header-44592\"> <div class=\"ea-body\"><p>Circular fashion focuses on reducing waste and extending a product\u2019s life. Through our REMELO line, we upcycle leftover tenun into new items, giving fabric a second life while reducing our footprint.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-44593\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse44593\" aria-controls=\"collapse44593\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How does TORAJAMELO reduce textile waste?\u2028<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse44593\" data-parent=\"#sp-ea-4459\" role=\"region\" aria-labelledby=\"ea-header-44593\"> <div class=\"ea-body\"><p>We carefully design patterns to minimize leftover fabric. Whatever remains is creatively reused in our REMELO line or repurposed into accessories and packaging.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping About TORAJAMELO Products Our Studio Customization Sustainability<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-4442","page","type-page","status-publish","hentry"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":null,"comments_number":"0","_links":{"self":[{"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/pages\/4442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/comments?post=4442"}],"version-history":[{"count":37,"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/pages\/4442\/revisions"}],"predecessor-version":[{"id":4994,"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/pages\/4442\/revisions\/4994"}],"wp:attachment":[{"href":"https:\/\/torajamelo.digitechvault.com\/id\/wp-json\/wp\/v2\/media?parent=4442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}